Circumstantial evidence supports the theory of a server-side issue, as at least one Mac owner saw login trouble persist after downgrading to OS X 10.10 Yosemite. Reports of multiple errors within a single household or business deployment suggest a faulty node might be impacting a geographical subset of users. Since iCloud logins appear unaffected by the bug, the problem might trace back to Apple's iMessage and FaceTime control services. The issue presents itself after installing the latest version of OS X, with most users reporting a pop-up error dialogues reading, "Could not sign in to iMessage" and "An error occurred during authentication." In other cases, the iMessage setup window seems to send user ID information to Apple's servers, but hangs without timing out. OS X 10.11.4 was released on Monday with various feature additions and improvements. AppleInsider has also received multiple reports detailing identical problems. Mac owners have taken to Apple's Support Communities forum to report ( 1, 2, 3, 4) an apparent Messages and FaceTime authentication issue in OS X 10.11.4 El Capitan that prevents users from using either service. Messages error pop-up via Apple Support Communities member "traffsh0w."
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